Contract to Hire Hybrid Customer Service Rep- $17/hour!
To Apply for this Job Click Here Our client, a leader in freight and logistics, is looking for a dedicated contract-to-hire customer-focused professional to join their customer service team! This role will serve as the primary liaison between the organization, customers, sales, operations and outside vendors.
Vibrant and transparent interpersonal skills are a must!About you:
1
year of professional client services experience Dynamic communication skills, both verbal and written Creative problem-solving abilities with prior experience going above and beyond to provide a great customer experience Detail-oriented with excellent organizational abilities A strong multi-task who can prioritize effectively and reprioritize as needed Proficiency in the Microsoft Office Suite, including Excel Ability to work weekends required, ability to work overtime as needed The job:
Professionally and promptly answer all incoming customer calls and inquiries, define needs, answer questions and consistently solve issues Handle various requests, including customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third-party pickup requests, and trace note requests.
Accurately complete the entry of pickup and quote information.
Work cross-functionally with operations, including routing and dispatch, to inform of any special instructions or cut-offs.
Monitor and track shipments, providing timely updates and communicate any issues to customers and sales.
Conduct research on shipments for corporate and accounting requests and reports.
Ensure compliance with state and federal freight regulations.
This contract-to-hire role will work on a hybrid basis out of the company's Glen Mills location and is paying up to $17/hour depending on experience.
If you are a motivated individual with a passion for delivering exceptional customer service and meet the qualifications outlined above, please apply with a MS Word version of your resume today!A1358750PHI_1703084786 To Apply for this Job Click Here Recommended Skills Attention To Detail Communication Coordinating Creative Problem Solving Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Vibrant and transparent interpersonal skills are a must!About you:
1
year of professional client services experience Dynamic communication skills, both verbal and written Creative problem-solving abilities with prior experience going above and beyond to provide a great customer experience Detail-oriented with excellent organizational abilities A strong multi-task who can prioritize effectively and reprioritize as needed Proficiency in the Microsoft Office Suite, including Excel Ability to work weekends required, ability to work overtime as needed The job:
Professionally and promptly answer all incoming customer calls and inquiries, define needs, answer questions and consistently solve issues Handle various requests, including customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third-party pickup requests, and trace note requests.
Accurately complete the entry of pickup and quote information.
Work cross-functionally with operations, including routing and dispatch, to inform of any special instructions or cut-offs.
Monitor and track shipments, providing timely updates and communicate any issues to customers and sales.
Conduct research on shipments for corporate and accounting requests and reports.
Ensure compliance with state and federal freight regulations.
This contract-to-hire role will work on a hybrid basis out of the company's Glen Mills location and is paying up to $17/hour depending on experience.
If you are a motivated individual with a passion for delivering exceptional customer service and meet the qualifications outlined above, please apply with a MS Word version of your resume today!A1358750PHI_1703084786 To Apply for this Job Click Here Recommended Skills Attention To Detail Communication Coordinating Creative Problem Solving Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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